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Dear customers,
Please read this page carefully before placing an order or applying for wholesale. By confirming your order, we assume that you have fully understood the ordering terms and all relevant charges listed below.
If you have any questions, feel free to contact us — we're happy to help!
Please confirm that your country allows plant imports and that you can meet all import regulations.
If any additional phytosanitary certificates or treatments are required, let us know in advance.
(If we have shipped to your country before, we’re more than happy to share our experience and guidance!)
Once we receive your order, we will provide a draft invoice.
A 50% prepayment is required, covering both the plant cost and estimated shipping fee.
After payment is received, we’ll begin preparing your order and report any out-of-stock or size changes within 2 weeks.
You may choose to accept the changes or cancel the affected items.
Before shipping, the remaining balance must be paid in full.
To be eligible for a refund, please provide clear photos and videos during the unboxing and root inspection process.
Damage or loss under 5% is considered normal due to international shipping and handling.
We cannot compensate for any plants missing due to customs confiscation or theft during transit.